Customer Satisfaction Policy

Our first priority is customer satisfaction. We constantly strive to give you quick, easy, stress-free shopping that respects your time. It is our mission to achieve the best shopping experience for you, and satisfy all customers with excellent products. To that end, we will do everything that we can to ensure that you are happy with your purchase.

Typically this customer satisfaction happens naturally, since we sell great products, choose outstanding prices, ship orders promptly, and respond to questions quickly. This policy is your assurance, and our commitment, that if any issue comes up, we will do our best to resolve it to your satisfaction.

 

Returns and Refunds Policy

30-day full refund guarantee

For a risk-free purchase opportunity, we provide all our products with this guarantee. If you receive your product and you change your mind, it does not meet your expectations, or is not what you wanted after all, you are offered this guarantee. We will ask you to send the product back to our warehouse in Germany, in the same box you received it in, and in the same condition. Once we have received we will refund your account the full purchase price (less shipping, if there was a shipping fee).

 

2-year Guarantee

This is provided on massage chairs. It refers to the materials and workmanship on the frames and structure of the chairs. We will ask you to take a digital photo of the fault and email it to us. Where possible, we will send you replacement parts. If necessary, we will repair a chair ourselves as quickly as possible, asking you to send it to our warehouse in Germany and we will ship it back to you once it has been repaired. In the very unlikely event of irreparable fault, we will send you a new chair.

 

10-year Guarantee

This comes on all tables we sell. It refers to the frames and support systems and workmanship of the tables. We will ask you to take a digital photo of a fault and email it to us. Where possible, we will send you replacement parts. If necessary, we will repair a table ourselves as quickly as possible, asking you to send it to our warehouse in Germany and we will ship it back to you ourselves. In the very unlikely event of irreparable fault, we will send you a new table.

 

Privacy and Security Policy

We realise that making purchases on a web site requires trust. We value your trust highly and pledge to you that we are committed to ensuring the privacy of your personal information. We will use any information you give us in a responsible manner. It will not be given or sold to any third party. We are dedicated to providing you with a safe and secure online experience and we respect your privacy. Your online orders are transmitted to us using secure technology and processed on our secure web site. We do not store your credit card information, so the security of your financial data is not jeopardised.

 

Payment Policy

We accept VISA, MasterCard, Paypal and direct transfer. Please see our Shipping and Payment page for further details.

 

Shipping Policy

We ship out the same or the next day after payment has been received. More detailed information about shipping is available on our Shipping and Payment page.

 

Questions

If you have any questions, please do not hesitate to contact us. For our phone number or other information, please see our contact page.

 

Legal Notices and Disclaimers

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL TAO TRADING INTERNATIONAL BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF TAO TRADING INTERNATIONAL IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.